Nissan America is seriously dropping the customer service ball with, of all people, my MOM! If there is a patient person on the planet, it's her. She'll wait... and wait... and WAIT until the last minute to confront someone about a problem. I guess it's just in her nature. Myself, I'll call you out and quick if I feel someone is taking advantage of me.
My mom purchased a new 2007 Nissan Versa about five months ago. Shortly after the purchase, she ran over something on the highway that resulted in her car being in the shop. The shop reported that a fuel line, along with some other components had been damaged and that parts would need to be ordered. Three months later, the fuel line part has STILL not come in. My mom has made phone call after phone call after phone call to Nissan America to get the situation resolved, but her car remains in the shop. So, logical reader, what's the solution?
If the part isn't available, shouldn't the dealer take a fuel line from an existing car in its inventory and fix my Mom's car? Or shouldn't Nissan America pull a fuel line from the manufacturing facility and send it FedEx overnight to the shop? Logic dictates that one of these would happen, but have not yet. If I were my Mom, I think I'd make call after call until I reached the Nissan America VP, or President, or whoever, and make some noise. My mom is the type who will tell everyone she knows the entire story of her car and the 'mysterious, elusive fuel line". Word of mouth is a powerful thing.
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